Sanas for Financial Services
Sanas makes sure communication barriers never get between customers and the trust they need to move forward.
Communication barriers erode trust, delay sensitive disclosures, and increase costs. Sanas resolves accent, language, and audio challenges in real time, with the security and compliance financial institutions demand.
increase in Right Party Contact
reduction in AHT
reduction in onshore transfer rate
No. of times customers ask to speak to a different agent
increase in conversion
increase in RPC/Connect
improvement in QA scores
reduction in call disconnections
agents reporting greater ease in communication
improvement in QA scores
Clarity for High-Stakes Calls
From trust and efficiency to revenue and hiring, every high‑stakes call performs better when customers understand instantly.
When prospects hang up in the first ten seconds, it costs you closings, renewals, and recoveries. Clearing communication friction that triggers early disconnects gives your team a real opportunity to engage and close.
Financial calls carry mandatory disclosures, verification steps, and complex product language. Sanas reduces the clarification loops and repeat-backs that inflate these interactions, so your team recovers minutes on each call without sacrificing quality.
Open your hiring pool to more qualified talent. Sanas lets you staff for financial acumen and empathy instead of filtering on accent or language.
Fraud alerts, disputes, and authentication calls start with a customer already on edge. When the voice on the other end of the line is immediately understood, suspicion gives way to resolution.
Eliminate the accent-driven hesitation that causes customers to withhold information or abandon verification calls entirely.
Agents get the time they need to identify themselves and build rapport before a prospect disconnects.
Loan terms, rate details, and documentation requirements are too consequential for a clarification loop. Ensure borrowers understand every step accurately the first time.
Support diverse customer populations without interpreter services that double call duration and fracture the flow of sensitive financial conversations.
Secure by Design
At Sanas, data privacy and security is our top priority. We don’t monitor, record or store any call data, and have earned numerous certifications that reflect our unwavering commitment to data security and compliance.
Sanas modulates accents in real time while preserving unique voices and emotions to ensure every interaction is natural and authentic.
Sanas translates 25+ languages in real time while preserving voice, tone, and intent to ensure every conversation deepens human connection.
Sanas enhances audio in real time while preserving vocal detail and expression to ensure every voice sounds clear, present, and human.
Sanas analyzes conversations in real time while preserving privacy and context to deliver insights that help teams act with clarity and confidence.