Sanas for Retail
Missed deliveries, billing errors, malfunctioning products: when emotions are running high, Sanas delivers the clear communication needed to turn a frustrated caller into a loyal customer.
Communication friction slows resolution, increases escalations, and weakens customer loyalty. Sanas resolves accent, language, and audio challenges in real time, helping retail teams protect brand experience and drive stronger outcomes at scale.
Every Conversation Shapes Your Brand
Clarity keeps interactions professional, reduces operational drag, and turns service moments into loyalty and revenue.
Peak periods demand rapid agent ramps across geographies. Sanas lets you bring on nearshore and offshore teams quickly without worrying that call quality will drop as headcount spikes.
Agents who are clearly understood don't just resolve issues, they convert. Retail teams using Sanas have driven measurable lifts in upsell rates, purchase conversions, and order completion by eliminating accent friction.
Customers experience your company through the voice on the other end of the line. When agents are understood instantly, conversations feel professional, confident, and on-brand.
Miscommunication drives costly callbacks, supervisor escalations, and transfers that frustrate customers and inflate handle times. Removing accent and audio barriers keeps calls moving toward resolution the first time.
Reduce the friction in already frustrating interactions by removing the barrier that turns a simple return into an escalation.
Ensure customers placing, modifying, or tracking orders hear accurate details the first time — no repeated confirmation loops.
Help agents walk customers through setup, usage, and technical questions without losing them to confusion or clarification requests.
Support retention and upsell conversations where trust and rapport directly affect whether a customer stays or cancels.
Secure by Design
At Sanas, data privacy and security is our top priority. We don’t monitor, record or store any call data, and have earned numerous certifications that reflect our unwavering commitment to data security and compliance.
Sanas modulates accents in real time while preserving unique voices and emotions to ensure every interaction is natural and authentic.
Sanas translates 25+ languages in real time while preserving voice, tone, and intent to ensure every conversation deepens human connection.
Sanas enhances audio in real time while preserving vocal detail and expression to ensure every voice sounds clear and present.
Sanas analyzes conversations in real time while preserving privacy and context to deliver insights that help teams act with clarity and confidence.