We're at CCW this week. Come say hello and see what’s new.
For the last few years, our job has been to deliver speech clarity for the companies that can least afford to be unclear. Health insurers and providers. Financial institutions. The contact centers fielding millions of calls a day, where a single unclear sentence can change how the whole interaction ends.
This week at Customer Contact Week, we're sharing what's next: a bigger platform, a new layer of real-time intelligence, and, for the first time, a way for individuals, small teams, and developers to use Sanas without sitting through a six-month procurement cycle.
Here's what's new.
Accent and language translation, expanded
Universal Accent Translation still does what it's always done: real-time, bi-directional accent transformation that keeps your tone and personality intact. You sound like you. They sound like them.
Language Translation now covers more than 30 languages, with automatic language detection and latency low enough to hold an actual live conversation. We build and deploy our own speech models instead of renting someone else's, which is exactly why the experience stays consistent across the board and why we can keep tuning performance ourselves rather than waiting on a third party to do it for us.
A new layer: Speech Intelligence
Most analytics tools tell you what went wrong after the call is over. That's too late. The moment to actually change an outcome is while people are still talking.
So we built Speech Intelligence to read conversations as they happen, surfacing sentiment, fraud and abuse signals, compliance risks, and PII that needs redacting, all in real time. And it runs on-device, which means you get those insights without shipping sensitive audio off to some external system to be processed. That last part is crucial. In healthcare and financial services, the data-sensitivity rules are usually the exact thing that stops teams from acting in the moment. Keeping the analysis on-device is what makes acting in the moment possible.
If you're only looking at conversations after they end, you've already missed the part that mattered.
The proof: UnitedHealth Group
Working with UnitedHealth Group, clearer real-time speech has delivered more than $2M in savings and a 70% drop in speech clarity complaints.
"When you're serving millions of customers, even small communication challenges can have an impact on customer outcomes and operational performance. Our work with Sanas has shown that improving clarity in real time can create measurable benefits across the organization." — Marius Maree, SVP of Consumer Operations, UnitedHealth Group
That's the whole thesis in one stat: improve the speech before it reaches everything downstream, and every system connected to it starts working better. Cleaner signal in, better everything out.
Sanas, without the procurement maze
Sanas was built for complex, high-volume customer operations, but the technology was never only useful there. So we're bringing it beyond the contact center with a new self-service experience for individuals and small businesses.
You can now access Sanas directly, test it in a live environment, and see how it performs on your own conversations; no lengthy evaluation process required. Fewer barriers to getting started means more places this can actually be used.
Build on Sanas
For teams who want to go further, there's now a developer platform and SDK. You can embed our real-time speech technologies directly into your own applications, products, and workflows: customer communications, collaboration tools, AI apps, or something entirely new.
It drops into your existing systems without new workflows, retraining, or infrastructure changes. You start with a cleaner, more reliable speech signal, which means fewer transcription errors and better performance everywhere that signal travels.
Come find us at CCW
We're live Wednesday and Thursday at our Speak Easy at Booth #230. Come say hello, grab a good cup of coffee and settle in for even better conversation. And when you want to see all of this in action, our demo room is just steps away: that's where you can go deep on everything you just read and watch the platform work in real time.
On Wednesday, June 24 at 5:25 p.m. PST, we're also on the main stage at Caesars Forum with UnitedHealth Group for a fireside conversation: "The Future Sounds Clear: How AI Turns Communication Clarity into a Competitive Advantage."
The biggest companies in the world trust us with their hardest conversations. Now we're opening that same technology to everyone. Come hear it for yourself.
