Introducing Noise Cancellation with Omni-Directional Capabilities: A New Standard in Voice Communication
We're thrilled to introduce Sanas Noise Cancellation with omni-directional capabilities, a groundbreaking advancement in real-time voice communication. With this release, Sanas becomes the first and only solution that removes background noise and speech from every participant in a conversation - not just from the agent's side (outbound), but also from the customer's side (inbound) and any other participant. This transforms the entire conversation into a clear, distraction-free experience, regardless of how many people are speaking.
Unlike platforms like Microsoft Teams and Zoom, which offer only partial or limited noise suppression, Sanas Noise Cancellation represents a deliberate and novel leap forward. It consists of independently trained neural networks, each uniquely designed to address the distinct acoustic and spatial challenges faced by different participants in modern communication scenarios.
Why We Built Specialized Models
Traditional noise cancellation assumes a controlled environment where someone speaks into a near-field microphone, and the only goal is to suppress background noise. But real-world use cases are much messier, especially when speech overlaps with noise, or when people are at varying distances from their microphones.
Outbound Sanas Noise Cancellation, our world-class legacy model, handles near-field speech. It's optimized for contact center agents working in noisy environments, often shoulder-to-shoulder with other agents. Most systems break down in these conditions. Sanas excels because we've gathered the world's most diverse and representative voice dataset, spanning global accents, languages, call center setups, headsets, and mic types. Our team has even toured and acoustically mapped call centers around the globe, conducting RIR (Room Impulse Response) experiments to capture real-world acoustic variance.
Crucially, Sanas goes beyond noise. We use proprietary techniques to cancel background speech, not just static or environmental sounds. Our neural network interprets spatial and acoustic cues, such as distance to the mic, to preserve only foreground speech. This means the agent's voice stays crystal-clear, even if someone is speaking inches away from them.
When it comes to inbound Sanas Noise Cancellation, the game changes; we're dealing with audio from various sources - customers on speakerphones, car audio systems, or low-quality mobile mics. Here, the challenge flips: distant speech is often the signal we care about, not the noise. So, rather than cancelling far-field speech, we enhance and clarify it. The ambient environments are also far less predictable - background TVs, traffic, pets, other people. This necessitated entirely new neural networks, trained for multiple scenarios, purpose-built to isolate and elevate each speaker's voice regardless of their environment.
Why This Matters for Our Customers
Sanas Noise Cancellation with omni-directional capabilities isn't just technically impressive - it's strategically essential.
For businesses, it means fewer miscommunications, shorter call times, and higher customer satisfaction across all communication platforms. For agents, it means less fatigue and cognitive load from straining to hear over chaotic backgrounds. And for customers and other participants, it means everyone is heard and understood, no matter where they are or how they're connected.
Best of all: Sanas remains free, even as we deliver best-in-class technology that no other provider comes close to.
This isn’t just a product choice — it’s Sanas’s principle. By removing the cost barrier, Sanas is elevating the global standard of communication for everyone, everywhere. At Sanas, we believe clear, respectful, and effective communication is a human right — not a luxury. Sanas has solved the noise problem once and for all, for good.
The Bottom Line
Sanas is the #1 noise cancellation platform in the world, and our Noise Cancellation with omni-directional capabilities is proof of why. It's not just a feature, it's a reflection of our philosophy: build purposefully, invest in real-world science, and obsess over user experience.
Sanas Noise Cancellation redefines what's possible in voice clarity. And we're just getting started.
