Lower Cost to Serve
Clearer conversations. Less avoidable work. Sanas helps contact centers reduce the communication barriers that add cost around every call.
Beyond a shorter call
A transfer, another explanation, an interpreter handoff: communication friction creates work that a handle-time average alone cannot explain.
Sanas brings real-time speech clarity, language translation, and conversation intelligence to your operation. Help agents move the issue forward while protecting the quality of the customer experience.
Less friction. More capacity.
Accent Translation helps customers understand agents without repeated clarification. Address the misunderstandings that contribute to transfers, escalations, and repeat contacts.
Language Translation helps existing agents support customers across supported languages, reducing dependence on per-minute interpreter services and specialist staffing.
Speech Intelligence generates structured summaries and action items when the call ends. Agents can move on with less manual documentation, and supervisors get a consistent record.
Fewer transfers. Less call time.
A national consumer credit provider tested Sanas with 100 agents across two BPO partners, using a matched control group and individual baselines. The pilot reported the results below before expanding to 600 licensed agents.
These are program-specific results, not a savings forecast for every contact center. Read the consumer credit story.
Measure the impact
Start with one program and a comparable baseline. Track repeat contacts, transfers, interpreter use, and after-call work alongside customer satisfaction and resolution quality.
Compare the cost of delivering service with the number of issues resolved. Include licensing and deployment costs, and distinguish capacity released from cash savings actually realized.
Explore how to improve first-contact resolution or reduce handle time without treating them as the same measure.
What to know
Cost to serve is the cost of delivering customer support for a defined program or period. For a Sanas evaluation, include agent time, repeat contacts, transfers, interpreter services, and after-call work, as well as technology and deployment costs. Use a consistent scope when comparing the baseline with the pilot.
Handle time measures the time spent on an interaction. Cost to serve looks at the wider delivery cost, including another call, an escalation, or a language handoff. A shorter call is not a saving if the customer has to contact you again about the same unresolved issue.
Accent Translation addresses pronunciation-related misunderstandings. Language Translation helps agents communicate across supported languages. Speech Enhancement addresses noise and degraded voice quality. Speech Intelligence reduces manual documentation through automated summaries and action items. The right combination depends on the source of friction in your operation.
It can reduce interpreter dependence for supported customer-service conversations. Confirm language pairs, terminology, and workflow requirements with Sanas. Retain interpreter and escalation options where your policies, customer needs, or regulatory requirements call for them.
Compare similar queues and call types over the same measurement window. Track cost per resolved issue alongside CSAT, transfers, repeat contacts, and after-call work. Include Sanas costs and distinguish available agent capacity from a reduction in actual spend. Customer-story results are examples, not a guaranteed return.
Make every conversation count.
See where Sanas can reduce communication friction in your operation. Built for enterprise CX teams and BPOs.