Scale Multilingual Support
Bring your team's expertise to more customers. Sanas translates live calls across supported languages while preserving voice, tone, and intent.
More languages. The same human connection.
Language coverage should not depend only on finding another specialist or waiting for an interpreter. Sanas helps your existing agents bring their product knowledge and empathy to conversations across languages.
Conversations, not handoffs
Sanas Language Translation recognizes spoken language automatically and translates continuously as people speak. Both sides can communicate in their own language without waiting for complete sentences to finish.
Voice preservation keeps tone and emotion in the exchange. Terminology controls help account for the product names and industry language your customers use.
Expand coverage with confidence
Start with the language needs and service standards of your customers, then choose the right deployment.
Keep service personal
A billing question, a change of plans, or an unfamiliar term should not become harder because the customer speaks another language. Keep your agents focused on helping, with less time managing language logistics.
For enterprise CX teams and BPOs, broader coverage also creates an opportunity to lower cost to serve while maintaining service quality.
What to know
Sanas Language Translation translates speech during live conversations so agents and customers can communicate across supported languages. It preserves voice, tone, and intent, helping teams extend their existing customer-service expertise to more language needs.
No. Language Translation carries meaning between different languages. Accent Translation adjusts pronunciation within the same language while preserving the speaker's voice and words. The right product depends on whether the barrier is language or how speech is understood.
Confirm the language pairs available for your enterprise deployment with Sanas. Availability and requirements should be checked for your use case rather than inferred from a separate consumer app. Evaluate your terminology, call types, and language pairs before rollout.
Sanas preserves each speaker's vocal characteristics, tone, emotion, and intent across languages. The goal is a natural exchange that retains the human connection rather than substituting a generic voice.
Sanas can reduce dependence on language-specific staffing and interpreter services for supported conversations. Keep specialist and interpreter options for situations that require them, and confirm your policies, accessibility needs, and regulatory requirements before changing a workflow.
Select a language pair and a defined support queue. Test representative customer conversations and industry terminology, agree on escalation paths, and compare language transfers, interpreter use, resolution, and CSAT against a baseline. Expand once the experience meets your service standards.
Bring more customers into the conversation.
Explore Language Translation for your teams, your customers, and the languages that connect them.