A human at the helm of every AI conversation.

Q: What is Sanas Supervised AI?

Sanas Supervised AI puts your people in command of the AI agents taking your calls. One supervisor commands up to four conversations at once and can step in or step back inside the same conversation, without the customer starting over.

Q: How is Supervised AI different from agent assist and autonomous AI agents?

Agent assist puts AI behind one human agent on one call, and the person does all the talking. Fully autonomous agents take the call alone and hand off to a person who was not there when something goes wrong. With Supervised AI, AI agents take the calls and one person commands up to four at once, with no handoff and no starting over.

Q: What can the supervisor do during a call?

Listen in, guide the AI privately, take over, and hand the conversation back to the AI. Alerts put human attention where it is needed.

Q: Do customers know they are talking to AI?

Yes. Every Supervised AI call begins by telling the customer that they are speaking with AI and that a human supervisor is in command.

Q: What record does Supervised AI keep?

Every AI recommendation cites its source, every action by the AI or a person is recorded, and every call has an audit trail.

Q: Where does Supervised AI run?

Inside your environment, in a private cloud or on premises, on your choice of models.

Q: Which industries is Supervised AI built for?

Healthcare, banking, financial services, and telecommunications: industries where the cost of a bad AI conversation is real.

Q: Is Supervised AI available now?

Yes, by invitation, with broader availability planned for December 2026.

Sanas Supervised AI puts your best people in command of the AI taking your calls. One person, multiple live conversations, able to step in and step back without the customer ever starting over.

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See how it works

How we see it

The pilot is still in the cockpit.

We’ve all flown on a plane that mostly flew itself. The autopilot handled the long stretches; the pilot stayed in the seat, watched everything, and took the controls when it counted. Nobody wants a plane without a pilot, and nobody asks the pilot to fly ten hours by hand. We trust the combination. That’s what we built for customer conversations.

Trusted By

A third model

AI agents or human agents is the wrong question.

Contact centers have had two ways to deploy AI. Neither works on its own. Supervised AI is the third – and better – way.

Agent assist

AI sits behind one human agent on one call at a time. The person does all the talking. The AI helps, but it doesn’t scale them.

Fully autonomous agents

AI takes the call alone until something goes wrong. Then it hands off to a person who wasn’t there, and the customer starts over.

Sanas Supervised AI

AI agents take the calls. One person commands up to four at once and can step in or step back inside the same conversation. No handoff, no starting over.

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One human. Four conversations. Complete control.

Listen in, whisper, take over, hand back. Watch the demo.

Built for where the stakes are real.

Supervised AI was built for healthcare, banking, financial services and telco – industries where the cost of a bad AI conversation is real.

Capacity

One supervisor, up to four simultaneous conversations, with alerts that put human attention where it’s needed.

Accountability

Every AI recommendation cites its source. Every action, AI or human, is recorded. Every call has an audit trail.

Sovereignty

Runs inside your environment, private cloud or on-premise, on your choice of models.

Proven foundation

Five years of Sanas speech models. Four years inside the world’s largest contact centers in healthcare, banking, financial services and telco.

What it means for you

Your best people, in command of every conversation.

CX leaders

Keep your best people on every conversation and give each of them four times the reach.

CIOs and CISOs

It runs inside your environment. You choose the models. Every action is recorded.

Compliance and Risk

A human governs every consequential moment, with an audit trail for every call.

BPO Leaders

Agents become supervisors of AI. More resolved conversations per paid human hour, and a new service to sell.

Marius MareeSVP Consumer Operations, UnitedHealthcare

“What Sanas has built isn’t a choice between AI and people. It’s a different model. And I need that in healthcare. One person is governing several conversations at once, so the scale is there. And when one of those AI calls needed attention, the person was already on it. They stepped in mid-sentence, handled it, and handed it back, and the member never had to start over. It doesn’t surprise me that Sanas figured out how to keep a human in command of the call.”

No. 1 AI and Data company in America.

In 2026 Sanas was named the No. 1 AI & Data company in America on the Inc. 5000 list of fastest-growing private companies, ranking No. 1 in California and No. 8 overall.

Common questions

Supervised AI, explained.

What is Sanas Supervised AI?

How is Supervised AI different from agent assist and autonomous AI agents?

What can the supervisor do during a call?

Do customers know they are talking to AI?

What record does Supervised AI keep?

Where does Supervised AI run?

Which industries is Supervised AI built for?

Is Supervised AI available now?

Available now by invitation.

Sanas Supervised AI is available now by invitation, with broader availability planned for December 2026.

Please share a few details and book your meeting instantly.